POLICIES & LESSONMATE

Cancellation Procedure:

 

What if I miss a lesson?

Students will have unlimited reschedules for private lessons with at least 24 hours’ notice but will be charged for the lesson.  Students who wish to make up a lesson when the regularly scheduled teacher is unavailable may: (a) take a lesson from another teacher for the same or another instrument; (b) transfer the cancelled lesson(s) to a parent, sibling or friend; (c) save for an extended holiday break to double up on lessons; (d) extend the lesson time until the lessons have been made up. Cancellations never expire so long as you remain enrolled. If you stop or pause lessons, any banked lessons will be forfeited.

What if I have an emergency and can’t give a 24 hour notice?

Any private lesson not cancelled with at least 24-hours’ notice for any reason will be sent a virtual assignment via Lessonmate.  Lessonmate is a cloud based software that allows the teacher to send you a meaty, detailed, personalized lesson plan with video demonstration so that you or your child will know exactly what to practice that week.  This lesson will be sent to you and/or the student email address and teachers will be able to track if the lesson was viewed or not.  For more information, visit www.lessonmate.org or call us today.

Do you close for holidays?

We do close for major holidays, but if your lesson is on Saturday and the holiday is Monday, this will be a normal required lesson day.   

 

Billing:

Your first lesson is free!  

Private Lessons are billed 4x weeks in advance and every four weeks thereafter.  Lessons are sold in packages of 4 since most months come with 4 weeks.  We do not initiate an automatic draft on a certain calendar day of the month.  Once your 4th lesson is completed in the series the system will bill you for the next 4 lessons the next day.  

Music Funtime classes are billed flat rate in advance and recurring on the same day each calendar month.  

Payments

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For your convenience, we require all new students to be put on auto-draft.  This saves you from forgetting to pay and consequently incurring a late fee.  We require 30-days notice to stop lessons for any reason.

To sign up, please call us at

(704) 769-3345

or chat with us or click the link below. 

*Pricing may vary based on the teacher